Developed by: Klaviyo
Support Email: sucess@klaviyo.com
About Zendesk
The best customer experiences are built with Zendesk
Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business.
Zendesk and Klaviyo
Boost both your marketing and customer service efforts by integrating Klaviyo and Zendesk. Sync data bi-directionally for a complete view of your customers to deliver more personalized marketing and customer service experiences.
After you enable Klaviyo's Zendesk integration, you'll be able to track and target customers based on their interactions with your Support team.
From Zendesk, Klaviyo can automatically import information about support requests/tickets as well as any customer notes and extra information you have stored in Zendesk.
Use cases
- Deliver Faster Ticket Responses
Sync replies from Klaviyo SMS/emails back to Zendesk and host all customer conversations in one place.
- Winback Customers with Negative Tickets
Configure a winback flow triggered from ‘Ticket Resolved’ event/metric to customers who had a negative customer service experience. Use the ticket’s content and custom tagging to further personalization interactions.
- Avoid sending the wrong message
Exclude users with open tickets from certain flows and campaigns, so your company doesn't risk seeming out of touch by sending promotional emails to those with pending issues
- Advanced Segmentation
Proactively track customers in Klaviyo based on their interactions with your support team using your Zendesk data; for example, you can customize an abandoned cart email if you know someone didn't complete their order, but did open a support ticket
- Cohort Analysis
View trends around open and resolved tickets, including a cohort analysis, by using the detailed analytics reporting Klaviyo provides about the Zendesk metrics you've synced
- Increase LTV
Tweak your email strategy to reduce support tickets and increase lifetime value; with all your data in Klaviyo, you can build segments to view correlations and gain cross-metric insights