WeSupply - Klaviyo Tech Partner Directory

About WeSupply

WeSupply helps companies transform customer experience for the better by reducing client friction and WISMO calls with automation, a data-driven approach, and best-in-class self-service return solutions. The flexibility of WeSupply's post-purchase integration capabilities, has made it a popular choice for online marketplaces. WeSupply is compatible with a variety of third-party tools and platforms, including Adobe Commerce (Magento), Shopify, Aptos, and Netsuite, and others.

List of Services:

1. Order Tracking

2. Estimate Delivery Date EDD

3. Branded Tracking Page

4. Delivery Notifications

5. Returns RMA

WeSupply and Klaviyo

You can now combine your complete shipping data from WeSupply with the power of Klaviyo into automated flows in near real-time, for a fully branded post-purchase experience!

personalize campaigns based on your customers’ shipping information

use multiple marketing channels: email, SMS, web, and in-app notifications

generate highly personalized notification triggers

include points balances directly in your email campaigns

track and analyze campaign results in real-time

Integrating Klaviyo with WeSupply gives you access to a ton of useful information that will make managing both platforms easier than ever before. It’s time to take control of all aspects of your online store by integrating these two tools together within just a few steps.

Use cases

In-Store Pickup & Curbside

Use the Klaviyo customization tools to build stunning on-brand notification emails. These events can be used for creating your custom transactional email flow in Klaviyo. Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pick up and when the customer arrives at the store.
Proactive Email & SMS Order Tracking Notifications

WeSupply triggers events based on order updates which are powerful segmentation triggers for Klaviyo flows. - Order Received - triggered shortly after the order is placed by the customer (if the order is sent to WeSupply right away) - Order Cancelled - the option to cancel an item/product is enabled in WeSupply - Order Delayed - This notification will remind the customer that their order is still processing - Order ETA - Product Eta notification - Triggered when a product is on backorder
Return Management Events

Notifications are sent to the customer when the returned package arrives back in your hands and again when you issue the refund. This lets them know exactly where they are in the return process and saves you a ton of “check up” phone calls.