Survicate

Survicate helps you create surveys in minutes with a simple drag-and-drop editor, professional templates, or a custom AI survey builder. With an intuitive, zero-learning-curve interface, you can effortlessly gather and analyze user feedback to uncover customer insights.

Most popular use cases:

• Measure NPS and CSAT to understand loyalty, predict repurchases, and identify promoters
• Run cart-abandonment surveys to discover why buyers leave without purchasing and reduce friction
• Conduct market research for customer profiling and segmentation to create better offers
• Measure post-purchase satisfaction to predict repeat sales and improve the shopping experience
• Discover product ideas by asking customers what they expect in your store

What customers say:

"Klaviyo and Survicate are a match made in loyalty marketing heaven.

Easy, awesome way to add survey responses as a property to your customer profiles. Create segments and lists of customers based on how stoked they are with your services and any number of meaningful things.

Market to your customers based on how they feel, what they think, what they want.

Brilliant. Stuff like this opens up all the ideas."

Austin Helton, Founder and CEO at Tally and Mass

Connect the integration and get the best of both worlds:

• Set up the code-free integration with just one click
• Create engaging, personalized surveys in minutes with Survicate
• Embed surveys into Klaviyo emails and add the first question directly to the email body or run surveys right inside your e-commerce app
• Send surveys to exactly the right customers based on Klaviyo lists

Enrich Klaviyo contacts with customer insights:

• Sync survey responses with Klaviyo contacts in real time as properties or events
• Automatically create new Klaviyo contacts when leads submit Contact Forms
• Trigger automated Klaviyo campaigns based on survey feedback 
• Segment customers using survey data to send personalized offers and emails

Use cases:

Measure NPS and CSAT

Measure customer loyalty and customer satisfaction with Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys. Predict repeat purchases, encourage referrals, and identify areas for improvement.

Conduct market research

Profile and segment your customers to understand their needs and preferences. Uncover valuable insights to craft targeted, high-converting offers that resonate with your audience.

Run cart-abandonment surveys

Run website exit intent surveys to understand why shoppers leave without completing their purchase. Identify barriers, address concerns, and remove friction from the buyer journey to boost conversion.