Rep
Rep is an AI-powered "concierge" for eCommerce stores. It converts more traffic, sells more stuff, and provides customer support & order management.
Developed by: Rep AI Inc.
Support Email: support@hellorep.ai
About Rep
Rep is Shopify's first in-store concierge powered by two AIs (including GPT-4). One AI's job is to get more conversions. The second AI, powered by ChatGPT, offers a more personalized and on-brand shopping experience.
Just some of the cool things Rep does for your customers:
- Approaches disengaged site visitors and turns them into buyers
- AI-powered product finder (works faster than a quiz)
- Upsell through recommendations and special offers
- Collect emails and SMS for your newsletter or list
- Provides post-purchase support and order management — all in chat
Current results as of June 2023:
- Average conversions uplift: 13%
- Average overall sales: 7-10%
- Average AOV increase: 20%
- Cuts support tickets in half and up to 94% (anecdotal)
‘Rep’ has been a great help to us. The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions, Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially. Also, the setup has taken very little effort on our side as it is a fully managed service. I would recommend Rep to everyone.
Rep and Klaviyo
Subscribe your customers to mailing lists through an engaging conversation. Rep connects to your Klaviyo, so when customers ask you next time for a discount, your AI sales associate can offer them one if they subscribe to your mailing list. Thus collecting leads on your behalf and leading the customers to a sure conversion.
Enjoy the many features of Rep + Klaviyo
- Subscribe to email lists
- Create Klaviyo segments (Create different segments based on collected customer data)
- Personalize Klaviyo flows (Send different emails to different people using collected customer data)
- Personalize Klaviyo emails (Dynamically change the text, blocks, and products inside of an email based on collected customer data)
Media
Use cases
- How Ritual Zero Proof Increased CVR by 5X with Rep and Klaviyo
Ritual Zero Proof had a problem converting shoppers into paying customers. They were losing sales somewhere between the product page view and the site's shopping cart function. Rep’s AI sales assistant was able to quickly provide them with information that would normally require navigating throughout the website, including ingredients and flavor notes, all while reinforcing that the products were truly alcohol-free. 25% increase in conversion rate from email subscriptions to c