PAQATO GmbH
PAQATO GmbH is a leading provider of customer experience solutions optimizing the after sales journey
Developed by: PAQATO GmbH
Support Email: service@paqato.com
About PAQATO GmbH
PAQATO GmbH is a leading provider of customer experience solutions optimizing the after sales journey. Specializing in personalized after sales communication, PAQATO helps businesses transform transactional messages into branded interactions. It boosts customer satisfaction, loyalty, and repeat purchases with tailored notifications, proactive updates, and advanced analytics. Trusted by 2,300+ e-commerce companies, PAQATO empowers brands to deliver unique experiences during delivery and beyond.
PAQATO GmbH and Klaviyo
PAQATO’s Klaviyo integration centralizes after sales data, letting you design, automate, and personalize shipping notifications and delivery updates directly in Klaviyo’s editor.
Leverage PAQATO’s carrier data to inform customers of shipment status, delays, and estimated delivery times seamlessly.
Use cases
- Enhance Proactive After Sales Communication
Keep your customers informed at every step of the after sales journey. Automated updates on shipping progress, delays, or issues set clear expectations and enhance transparency.
- Optimize Timing for Follow-Ups
Use delivery data to trigger perfectly timed after sales campaigns. Request reviews, promote loyalty programs, or recommend complementary products when customers are most engaged.
- Boost Engagement During Waiting Times
Turn shipping time into a valuable interaction period. Share helpful content like tutorials, product guides, or personalized recommendations to build anticipation and encourage cross-selling.
- Reduce Customer Support Inquiries
Minimize calls and emails by providing clear, automated updates on delivery timelines and potential delays. Empower customers with detailed shipment information to improve their experience and reduce operational costs.