Narvar
Empowering brands of all sizes to create the most comprehensive and engaging post-purchase experiences.
Developed by: Narvar
Support Email: support@narvar.com
About Narvar
Our best-in-class platform creates customer confidence from order placement through return for 1,200+ brands.
- Take control of customer expectations. Regain control of issues that are out of your hands — like fulfillment or carrier delays — with 50+ proactive and predictive customer communications to keep customers informed.
- Reduce WISMO and lower support costs. Avoid costly “Where is my order?” calls by controlling customer expectations. Keep customers in lockstep with their orders through real-time updates throughout the delivery and returns journey.
- Meet customers where they are. Provide personalized omnichannel communication throughout the delivery journey via email, SMS, WhatsApp, and Line. Create consumer preferences to communicate on their channels of choice.
- Drive influenced revenue. Increase consumer LTV through personalized offers and marketing opportunities within each customer communication.
Transform your post-purchase experience today. Learn more at www.narvar.com
I’d recommend Narvar to any ecommerce brand that is operating with a small team but is scaling quickly, who needs an efficient post-purchase platform and seamless tracking experience.
Narvar and Klaviyo
The Narvar and Klaviyo integration enables merchants to trigger flows in Klaviyo based on post-purchase events from Narvar throughout the delivery journey. This allows merchants to...
✅ Control customer expectations with real-time communication throughout the delivery journey
✅ Own the customer relationship end-to-end with a 360 degree view of the customer's experience
✅ Increase LTV with personalized campaigns informed by post-purchase insights
✅ Streamline transactional and marketing customer communication through one single interface
Use cases
- Control customer expectations in the delivery journey
- Keep customers informed throughout the order delivery journey with proactive updates - Set proper expectations and reduce call center volume on package arrival dates - Let customers know of delays before they happen
- Turn disappointment into delight
- Communicate about carrier delays and exceptions proactively to consumers - Use the shipment-related data to omit customers from future promotional emails to align to customer sentiment - Run make-good campaigns and offer customers discounts on future purchases
- Accurately time post-purchase follow-ups
- With delivery data, accurately time post-purchase follow ups for product reviews - Boost CRM efforts with campaigns for loyalty sign-ups after delivery - Customer experienced a delay? Omit from product review or loyalty sign ups after delivery
- Drive LTV while customers wait for their packages
- Generate product excitement throughout the delivery journey with unboxing and product-related email content - Drive product adoption prior to arrival with "how-to" and tutorial campaigns - Intelligently inform other promotional activities while customers await their packages