Intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.

Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers.

Klaviyo powers smarter digital relationships — making it easy for B2C businesses to transform all your data into more valuable customer experiences across every touchpoint — from email and SMS to the web and reviews.  

Once connected, you can sync data between Intercom and Klaviyo, allowing you to understand the interactions between your marketing communications and Intercom customer service. Specifically, we will sync customers, tickets, and conversations from Intercom to Klaviyo at valuable points in each of your customers’ respective lifecycle journeys. These will manifest as profiles and events in Klaviyo and will include relevant metadata so that you can have the context you need to build smarter relationships with their customers.