Developed by: Gladly
Support Email: hello@gladly.com
About Gladly
Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Allbirds, Chubbies, REI, and Crate & Barrel to deliver exceptional customer experiences and makes customer service a competitive advantage.
In less than a month of using Gladly we'd cut our email backlog by 93% and our email response times by 70%—It's all thanks to how simple and efficient Gladly is to use.
Gladly and Klaviyo
Partnering Gladly with Klaviyo will allow you to create dynamic customer segments and trigger flows based on your customer service experience.
Increase control of marketing campaigns – use customer segments to identify when a customer is in mid-conversation with one of your agents, and control whether marketing material is sent to that customer while they are being helped.
Auto-respond to specific events – nurture your relationships with your customers by setting up automated responses to specific customer service events, such as a post-call campaign or a simple “thank you” email to customers who have ended a conversation with an agent.
Keep it personal – ensure your customer experience is radically personal with email campaigns and a customer service experience driven by your customer's information like who they are and what they like.