eDesk

Faster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.

What if we told you that you could improve your eCommerce customer service by spending less time and effort on it? Powered by AI, eDesk lets you do exactly that. Centralize messaging from all your selling and communication channels into one smart helpdesk. View order and customer information alongside messages, return or cancel an order, automate responses with AI-driven technology, generate key reports. Deliver fast, accurate support exactly when and where your customers need it.

• See conversation summaries, suggested responses PLUS total hands-free responses.
• Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
• See full order history, lifetime value, VIP status, and customer sentiment
• Auto-assign and collaborate on email, live chat, voice, WhatsApp, and social
• View, edit, and cancel Shopify orders without leaving the eDesk customer view

The eDesk-Klaviyo integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on various conditions. With thousands of potential combinations and permutations, you have full control over the data sent to Klaviyo. When messages meeting specified conditions arrive in your eDesk inbox, the system automatically sends a corresponding event to Klaviyo.

To set up the integration, you can create a rule in eDesk with specific conditions for sending an event to Klaviyo. You name the rule, choose to send it to Klaviyo, and the event appears as a metric in Klaviyo. From there, you can create a flow in Klaviyo to leverage this metric, ensuring targeted and relevant marketing communications.