Dixa
New omni-channel customer service platform delivering powerful CX between brands and their end customers.
Developed by: Dixa Ecosystem Team
Support Email: vgi@dixa.com
About Dixa
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty.
Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales. Our dedicated customer success team ensures you are up and running quickly. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.
Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.
Dixa and Klaviyo
Your customer service agents and team members will be able to see the following Klaviyo data within your Dixa platform:
- The three to five latest Klaviyo campaigns that a customer has received.
- The text body of SMS messages
- The title and subject of email messages
- The customer's Klaviyo segments.
- And agents can opt customers out of all communication.
Customisation of your Klaviyo and your data:
- You can toggle Klaviyo lists if you want your agents to see which lists in Klaviyo the customer belongs to.
- You can toggle Klaviyo segments if you want your agents to see which segments in Klaviyo the customer belongs to.
- You can toggle opt-out, which is a button where the agent can remove the customer from future Klaviyo messages. It's a binary where you remove customers from all messages.