Delighted
Delighted makes post-purchase feedback easy! Simply embed the Delighted survey in Klaviyo and start automating your customer feedback. Klaviyo integration included on all Delighted free plans!
Developed by: Delighted
Support Email: hello@delighted.com
About Delighted
Embed Delighted post-purchase surveys into Klaviyo!
If you already send emails through Klaviyo, why not embed a survey to your customers there? Your survey will have all of your Delighted customizations, and you’ll be able to leverage all of your Klaviyo marketing flows.
Delighted is a turnkey customer experience platform that helps you measure, monitor, and improve customer experiences. The platform of choice for the world’s top eCommerce brands, Delighted lets you see real-time feedback in your customers’ own words, uncover powerful customer insights, and take action to stay ahead of evolving customer expectations.
Collect feedback on the entire customer journey with customizable survey templates (NPS, CSAT, CES, Smileys, 5-star, and Thumbs) optimized across multiple channels (Website, email, SMS text, URL link, in-app, and QR code). Or build surveys completely from scratch with Delighted Surveys!
Built-in integrations with your existing tech stack like Shopify, Slack, Zendesk, Klaviyo, Salesforce, Hubspot, Mailchim, Slack, and 40+ integrations make acting on customer feedback just as easy.
Using Delighted’s embed platform, we were able to bring our NPS surveys into Klaviyo, allowing our team to control every aspect of their look & feel, and distribution cadence.
Delighted and Klaviyo
Use customer experience survey data from Delighted to segment audiences and trigger automated email flows in Klaviyo.
Sync your Delighted NPS, CSAT, CES, and graphical rating feedback with the matching customer record in Klaviyo. Gain a complete picture of each customer, with numerical rating data and verbatim text feedback mapped to key metrics tracked by Klaviyo.
With survey responses automatically synced in Klaviyo, feedback becomes more visible and actionable than ever before. Delighted’s survey data, including the survey type, rating and text response, is added to the Klaviyo customer profile page containing key engagement data, such as time on site. By combining customer sentiment data with customer engagement data in a consolidated profile, marketers have a complete picture of each customer and gain visibility into the “why” behind customer behavior.
Media
Use cases
- Embed Delighted in Klaviyo
If you already send emails through Klaviyo, why not embed a survey to your customers there? Your survey will have all of your Delighted customizations, and you’ll be able to leverage all of your Klaviyo marketing flows.
- Identify fans for product promotions
Trigger a reminder flow in Klaviyo targeting customers with positive feedback for repeat purchases, referral promotions, and product reviews.
- Win back unhappy customers
Re-engage customers with negative feedback via targeted email promotions and follow-ups on their poor experience. Remove them from automated flows that might treat them as if their feedback wasn't heard.
- Omni-channel Surveys
Survey customers across the entire customer lifecycle from first order, post-purchase, and on-going support interactions!