Crisp
Crisp is the multichannel helpdesk that empowers companies to drive better word of mouth through unified conversational experiences, including Klaviyo SMS.
Developed by: Crisp
Support Email: support@crisp.chat
About Crisp
Crisp is made for companies that are looking for an affordable help desk while making no compromise on quality or features available.
Indeed, Crisp doesn't only connect with Adobe Merchants, WooCommerce, Shopify or Prestashop but is helping companies around the world to scale their customer service operations through dozens of industries.
Empowering them from their first sales to millions in revenue, Crisp has been made to grow alongside businesses.
With its quickly evolving set of tools, Crisp is leading companies through the customer-driven revolution by using conversations to unlock virality and word-of-mouth. Customers use Crisp to provide a modern customer lifecycle experience for customers, generate more qualified potential buyers, enhance customer help, and improve customer satisfaction, leading to a global increase in average order value and lifetime value.
Whether it is through native e-commerce integrations that empower merchants to make actions right within their Crisp Workspace or through a custom-built bridge between Crisp and any 3rd-party database, companies find Crisp as a suitable match to run their customer service.
Get started today, try Crisp for free for 14 days.
Here's why we moved to Crisp: 2-click responses to customer queries; 3x cheaper than Zendesk; Several AI tools; Multilingual management; Perfect synchronization with ecommerce; Dedicated, responsive team
Crisp and Klaviyo
Here's what this new Crisp <> Klaviyo integration offers:
- Centralization on Crisp of responses to emails & SMS sent from Klaviyo
- Reply to emails and SMS from Crisp to simplify the customer experience.
- Trigger events in the Klaviyo profile for: opening a conversation, closing a conversation, posting a review on Crisp.
- Data synchronization from Crisp to Klaviyo
- Manage the addition/deletion of a user from a Klaviyo list from Crisp.
- Klaviyo Coupons management from Crisp.
Media
Use cases
- Winback customers with negative satisfaction scores
Configure a winback flow triggered from ‘Conversation Resolved’ event/metric to customers who left a negative customer satisfaction score. Use the conversations' content and custom tagging to further personnalize the interactions.
- Deliver faster response times
Not only sync inbound messages from emails and SMS sent through Klaviyo but your entire list of communications' channel (WhatsApp, Messenger, Chat, Instagram DM, etc.) leverage artificial intelligence to answer customers automatically.
- Avoid being weird
Exclude, manually or automatically, customers with open conversations from flows and campaigns, so your company does not feel out of touch when sending promotional emails or SMS to those with issues not being resolved.
- Make your team productive
Allow your customer support agent to access Klaviyo's data and trigger actions right from the Crisp Workspace to prevent them from switching back-and-forth between tools.
- Grow Your Email List
Through a unified, multichannel, customer service experience, companies are not missing any new users and can benefit from the Crisp <> Klaviyo automated synchronization to grow email list thanks to all the communications' channel being tied to one unique inbox.